Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What types of plants do you offer?
We offer a wide range of plants, including indoor plants, outdoor plants, succulents, flowering plants and more. Each plant is carefully selected to ensure it arrives at your doorstep fresh and ready to thrive.
How are the plants packaged for delivery?
Our plants are packaged with care to ensure they remain secure and healthy during transit. We use eco-friendly materials to protect both the plant and the environment.
Do you offer guidance on plant care?
If your plant arrives damaged, please contact us within 48 hours of receiving your order. We’ll be happy to offer a replacement or refund, depending on the situation.
Can I return a plant if I change my mind?
Due to the perishable nature of plants, we do not accept returns. However, if there’s a problem with your order, we’ll work with you to find a solution.
What are your shipping options and delivery times?
We offer standard and express shipping options. Delivery times vary based on your location, but typically range from 2-7 business days for standard shipping. We also provide tracking for all orders.
Do you ship plants nationwide?
Yes, we ship plants and gardening supplies across the country.
What types of pots do you sell?
We offer a variety of pots, including ceramic, terracotta, plastic, and eco-friendly options. Our pots come in different sizes, styles, and colors to suit every plant and space.
Are your fertilizers and insecticides eco-friendly?
Yes, we prioritize environmentally safe and plant-friendly products. Our fertilizers are nutrient-rich, and our insecticides and fungicides are designed to be effective yet safe for plants and the surrounding environment.
Do you offer bulk or wholesale orders for plants and supplies?
Yes, we do! For bulk or wholesale inquiries, please contact us directly for more information on pricing and availability.
How do I choose the right plant for my space?
We recommend considering factors like light, humidity, and space size when selecting a plant. If you need help, our team can provide personalized recommendations to match your needs.
Can I customize a plant and pot combo?
Yes! You can choose your favorite plants and pair them with the pots of your choice. We also offer pre-selected combos for convenience.
Do you offer gift cards or plant gifts?
Absolutely! We offer digital gift cards and curated plant gift sets that are perfect for any occasion.
How often should I water my plants?
Watering needs vary by plant type. We include watering instructions with every plant, and you can find more detailed care information on our website.
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment options.
Do you have a loyalty or rewards program?
Yes! Our loyalty program rewards you for every purchase, and you can redeem points for discounts on future orders.
How do I care for my plant during different seasons?
Each plant has different seasonal care needs. We provide seasonal care tips on our blog, and you’ll receive updates on how to care for your plants throughout the year.
Can I cancel or modify my order after placing it?
You can cancel or modify your order within 12 hours of placing it. After this period, we may not be able to make changes, but feel free to contact us for assistance.
Do you offer subscriptions for regular plant deliveries?
Yes, we offer subscription services where you can receive new plants and supplies on a regular basis. Choose from monthly, bi-monthly, or quarterly deliveries.
Do you offer consultations for plant care?
Yes, we provide personalized consultations to help you select and care for plants based on your environment and preferences. Contact us for more information.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!